24/7 Fault & Emergency Intervention
Safe Technical Intervention
In the event of an elevator fault or unexpected stoppage, we prioritize safety and respond promptly. We identify the cause of the problem and ensure a safe, controlled intervention, with 24/7 assistance when needed.
Nous identifions la panne,
and intervene safely.
We assess mechanical and electronic faults, along with door and safety system issues, then intervene to restore safe and controlled operation.
Passenger Entrapment & Rescue
If a passenger is trapped in the elevator, a controlled rescue intervention is carried out with safety as the priority.
Emergency Service →Mechanical & Drive Faults
Issues involving ropes, pulleys, brakes and motors, drive systems and other mechanical components are assessed to determine the appropriate intervention.
Technical Support →Electronic & Control Faults
Issues involving control panels and drives, sensors and electronic components are assessed through measurements and tests to determine the appropriate technical action.
Service Support →Automatic Door & Sensor Faults
Door jams, sensor faults and closing problems and mechanical door systems are checked to carry out the necessary technical action.
Call Service →Safety & Brake Systems
Safety circuits, overspeed governors, brakes and safety gear systems are checked to perform the necessary checks for safe system operation.
Emergency Intervention →Safe Shutdown & Technical Inspection
In unsafe conditions, the system is brought to a controlled stop, the necessary safety checks are performed and the required technical actions are planned.
Technical Support →
Une expertise technique
sur laquelle compter en urgence
In an emergency, accurate diagnosis and safe intervention are essential. Our technical teams identify the cause of the fault and ensure a controlled intervention.
Rapid Intervention Coordination
Following an emergency call, the appropriate team is quickly mobilized and the intervention is organized.
Experienced Technical Team
Our teams experienced in electromechanical systems provide controlled service from diagnosis through the necessary technical interventions.
On-Site Technical Coordination
The required equipment and components are planned according to on-site needs to ensure an intervention that is organized and controlled.
Clear Fault Information
After the intervention, we provide clear information about the identified fault, completed work and recommended next steps.
From the Emergency Call
to a safe resolution
We manage emergency requests through rapid communication, initial assessment, safe on-site diagnosis and controlled intervention.
Emergency Call Registration
The fault type, location and current situation are assessed and the initial service information kaydı oluşturulur.
Technical Team Dispatch
The appropriate technical team and service organization are selected and the on-site intervention is planned.
Fault Diagnosis & Safety
The system is secured and the cause of the fault is identified through technical checks.
Technical Intervention & Inspection
The appropriate technical work is carried out and the system is checked to restore safe operation.
Need
Emergency Intervention?
In case of an unexpected fault or urgent service need, contact our technical team directly. We assess the situation and start the appropriate intervention safely.